Wednesday, October 04, 2006

Customer Service (or lack of)

So my missing ad rep from yesterday showed up today at 10 a.m. I didn't have anything scheduled for that time, so up I went to get her. I mentioned to her, "You know what? I had our meeting scheduled for yesterday..." You know, just to let her know, nicely, that she f'd up. She looked me straight in the eye and said, "No. No. It was for today." Then she shook her head.

So not the way to make a sale. Don't care if I was the one who messed up, telling me I'm the one who messed up is not the way to endear yourself to me.

The proper response would have been, "Oh, you did? I'm so sorry if I missed our appointment. Do you have time to meet right now?"

Just my little sales tip for the day.


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