Human Resources

What do you do when you put a troublesome employee through two very good (and very expensive) customer training courses, coaching and guiding along the way, and the end result is that the only thing the employee gains from said training is the conviction that she really is great at her job? When, really, she's quite horrible at it. And not only is she incapable of seeing that (much less changing her attitude about it), but now she has an inflated sense of worth and contribution.

What do you do when that happens? I say, "Can her ass."

But then again, I am not her boss.